Talk to a person who knows your file
Our team aims to give every user fast, friendly and qualified support. Whether you are new to automated trading or already manage a larger portfolio, we are ready to answer questions, explain features and help solve problems, during business hours and by email around the clock.
Fill in the contact form and tell us what you need. A support specialist reviews your request and replies as quickly as possible, usually within one business hour.
Registration open — limited spots
An account manager will call you within 24 hours.
By creating an account, you agree to our Privacy Policy and Terms of Use.
Our Toronto office
Registered address and visitor information.
- Address
- Toronto, Ontario, Canada
- Office hours
- Mon–Fri 9:00–17:30 ET (excluding public holidays)
- Call-centre wait time
- usually under 5 minutes during opening hours
- [email protected]
What the support team handles
Responsible department: Client Support and Compliance.
Onboarding questions
Registration, identity verification, account activation and your first deposit. If you are stuck between steps, this is the fastest place to get unstuck.
Payments and withdrawals
Deposit methods, withdrawal requests, timelines and limits in CAD. For a withdrawal you cannot place yourself, support verifies your identity first, then helps.
Complaints and documents
Formal complaints follow the process on the Complaints page, with defined timelines and escalation to OBSI if we do not resolve the matter.
See the complaints processEmail is answered every business day. Support hours: Monday to Friday, 9:00–17:30 ET (excluding public holidays).