Questions, answered plainly

Fill in the registration form on the home page or the Create account page with your name, email address and phone number. Registration takes about two minutes, after which an account manager calls you within 24 hours to complete activation.

A verified account, an initial deposit from C$ 350, and an exchange account the engine can connect to through a read-and-trade API key. Your account manager helps with each of the three during onboarding.

No. The platform is built for people without a trading background: strategies come ready to use, settings are explained in plain language, and a personal manager walks you through the first steps. Inexperience does not remove risk, though; read the Risk disclosure before funding.

Yes. The dashboard, reports and settings work in a mobile browser, including pausing strategies and requesting withdrawals. The same functions are available on desktop, and everything stays in sync.

There is no monthly platform fee. Costs are the trading commission (up to 0.58% per transaction), possible currency conversion (up to 1.50%) and the forex spread from 0.8. Deposits and withdrawals are free of platform fees.

The full tables are on the Fees and pricing page, and any fee that applies to a specific transaction is shown to you before you confirm it. Your monthly statement lists every fee charged in the period.

No. Trading carries risk, and losses are possible, including the loss of the amount you invest. Nothing on this site is a promise of returns, and past performance does not predict future results.

Weekly and monthly summaries in your dashboard show deposits, trades, fees and results in Canadian dollars. Every figure is also exportable, so you can keep your own records.

It continuously scans the markets you selected, identifies short-lived patterns with probability-based analysis, and executes strategies inside the risk bands you agreed with your manager. It does not predict the future and it does not remove risk.

Yes. Asset scope, acting hours, risk bands, alerts and reporting are all configurable, and you can pause any strategy at any time. Changes take effect within a minute and are recorded in the audit log.

You choose: weekly summaries, market alerts for assets you follow, alerts for unusual fills, and security notices by default. Notification settings are in the dashboard and can be changed at any time.

Volatility guards can pause trading when conditions become disorderly, reducing exposure rather than trading through the worst of it. These guards reduce risk; they do not eliminate losses.

Yes. All trading involves the risk of loss, up to the whole amount invested. The Risk disclosure page explains each specific risk, from volatility to service outages, with practical steps for each.

Automation changes execution, not the market. The engine reacts faster than a person and never gets tired, but it trades the same volatile assets, and strategies can be wrong for long stretches.

Borrowed positions multiply losses as well as gains; they are opt-in and capped on this platform. Also watch thin-market assets, where prices swing hardest. Your manager covers both during setup.

Two-factor authentication is mandatory, sessions are visible and revocable, login alerts are on by default, and exchange keys are scoped to read-and-trade without withdrawal rights. The Security page explains each control.

Trading balances are held with the licensed counterparties and venues executing the activity, identified to you during onboarding. Cash deposits with a member institution may be eligible for CDIC coverage and eligible securities held by a member investment dealer may be covered by CIPF, but crypto and other digital assets are generally not covered by either.

Recovery is a verified identity process with your account manager, not an emailed reset link. It is slower by design, precisely so an impostor cannot use it. See section 6 of the Security page.

Email [email protected] during support hours (Monday to Friday, 9:00–17:30 ET (excluding public holidays)), or contact your account manager directly. First replies usually arrive within one business hour.

Write to support or ask your manager; settings questions are the most common and the fastest to fix. If something looks like a bug, include a screenshot and the time you saw it.

Complaints go in writing to [email protected] with "Complaint" in the subject. The process, timelines and escalation to OBSI are described on the Complaints page.